A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. You will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip. You will always get a voucher by email: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!

We do not provide snow goggles during our tours as we do not recommend using them. Personally we prefer to have our vision unimpaired. Goggles tend to fog up, limit visibility and cause unnecessary driving accidents with unexprienced dog drivers. If you really do want to use goggles please bring your own then.

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

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If the trip you would like to book is not bookable online, you can call or email our office directly, the phone number is +358 40 744 2567. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

This is a nice question. We ask all participants to be ready from the start of the pickup time indicated in the voucher. Please be at your assigned location at the start time that you chose when booking the tour.

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Here you should wait for your guide. Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

Most of our tours (please see specifications under each tour) include transfers from accommodation in Rovaniemi city area. It is included in the adventure price. Transfers from accommodation places located further out from the city (for example Arctic Snow Hotel, Apukka Resort, Arctic Circle Wilderness Lodge Resort) can be arranged at an additional cost.  

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The pick up is usually 5-20 min before the start of the safari (time in your voucher). Transportation back is immediately after the end of the safari.

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We try to provide exact pickup time one day before the start of the tour by email or text message/whats-app, which is why it is important that you provide your valid email and phone number when booking a tour.