Questions about Santa Tours in Rovaniemi

Most of our tours require a minimum of two paying adults to operate. However, there are some exceptions, so please always check the specific tour description for details. Solo travelers are welcome to book; if the minimum group size is not yet met, we will confirm your tour closer to the date, suggest alternatives, or offer a private tour option.

In most cases, regular strollers are not practical in Lapland’s snowy terrain - especially on forest trails or unpaved areas. We recommend using a baby carrier or a lightweight plastic sled (pulled by a rope), which many families find more convenient in the snow.

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However, keep in mind that young children sitting still on a sled for long periods can get cold quickly. For this reason, it’s often more comfortable to keep moving or carry your child close to your body to retain warmth. If you need recommendations on what to bring or how to prepare, feel free to reach out - we’re happy to help make your family adventure enjoyable and safe!

Yes, most of our tours can be booked as private experiences upon request. Private tours offer greater flexibility, personalized attention from your guide, and a more intimate atmosphere — perfect for families, couples, or small groups. If you're interested in a private version of any tour, just let us know during the booking process, and we’ll be happy to arrange it.

Absolutely! Santa’s Main Post Office in the village is a fully functioning post office. You can send postcards with a special Arctic Circle postmark - and even schedule a letter from Santa to be sent to your home for the next Christmas.

Please be on time! Our tours follow a strict schedule, and if you miss the hotel pick-up, you will not be able to join later. Arriving separately by taxi or private car is usually not possible, as it may disrupt the program and group safety. Plan ahead — we appreciate your understanding.

Yes, we do our best to accommodate special dietary requirements. Please inform us about any allergies or dietary preferences at the time of booking so we can prepare suitable meals or snacks.

Yes! You’ll have time to explore the many gift shops in Santa Claus Village. The area offers one of the best selections of local souvenirs in Rovaniemi - including Marttiini knives, Marimekko, Iittala, Pentik, and handmade crafts from Lapland.

Photos and videos taken during your meeting with Santa are not included in the base tour price. They are available for purchase directly at Santa’s office after your visit. Prices vary depending on the photo/video package selected.

Yes, photography is allowed and even encouraged on our Arctic animal tours! Just remember to turn off the flash when photographing animals, and follow the guide’s instructions to ensure the safety and comfort of the animals.

Consumption of alcohol is not allowed before or during any activities on our tours for safety reasons. If a participant is suspected to be intoxicated, they may be refused participation in the tour. However, once the day’s activities are completed, you are welcome to relax and enjoy a drink.

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For tours that include a sauna experience, we are absolutely fine if guests want to bring a small bottle of beer or similar to enjoy during the sauna. Please note that alcohol is not sold at our sauna venues, so you will need to bring your own.

Definitely! Santa Claus Village brings out the inner child in everyone. Many adults visit on their own to experience the festive spirit, explore Arctic-themed shops, and send a letter with a North Pole stamp. Magic is for all ages!

Absolutely, bringing your own food or drinks on the tour is no problem at all! Many guests like to bring snacks or special items for their personal needs. We kindly ask that you avoid eating during transfers to keep vehicles clean and comfortable for everyone, and to be tidy and considerate when consuming food during the tour. Please note that alcoholic beverages are generally not included and may be subject to specific tour rules.

Yes! All of our Santa Claus Village tours include a personal visit with Santa himself at his official office on the Arctic Circle. You’ll have a chance to talk with Santa, ask questions, and even take a photo or video (available for purchase).

All our tours in Lapland are designed to operate in a wide range of Arctic weather conditions - snow, wind, and cold are part of the adventure! However, your safety and comfort always come first. Our guides continuously monitor weather and trail conditions. In the event of extreme weather (e.g., temperatures below -30°C, blizzards, poor visibility), we may adjust the itinerary, shorten the tour, or replace certain elements for safety reasons.

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We will always do our best to ensure you still have an enjoyable and memorable experience - even if the Northern Lights hide or the snow gets too deep!