Questions about Northern Light tours in Rovaniemi

Please be on time! Our tours follow a strict schedule, and if you miss the hotel pick-up, you will not be able to join later. Arriving separately by taxi or private car is usually not possible, as it may disrupt the program and group safety. Plan ahead — we appreciate your understanding.

The Northern Lights are a natural phenomenon, and unfortunately, their appearance can never be guaranteed. Our guides do everything possible to maximize your chances, including checking forecasts, choosing the best locations, and sharing their expertise about the Aurora.

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However, the cost of the tour covers much more than just the chance to see the lights - it includes professional guiding, transportation, hot drinks, campfire experiences, storytelling, and the unique atmosphere of being in the Arctic wilderness at night. For this reason, refunds are not provided if the Northern Lights do not appear.

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We truly appreciate your understanding and hope the overall experience will still be a magical and memorable part of your Lapland adventure.

Yes, we do our best to accommodate special dietary requirements. Please inform us about any allergies or dietary preferences at the time of booking so we can prepare suitable meals or snacks.

We provide booster seats for older children upon request to help ensure a safe and comfortable ride. However, we do not offer infant or toddler car seats, as these require specific sizing based on the child’s age, weight, and height - and must often be secured using the IsoFix system, which is not available in all of our vehicles.

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If your child requires a rear-facing or toddler car seat, we kindly ask you to bring your own. Please also note this in your booking and contact us in advance by email if you have specific safety seat requirements, so we can confirm whether the assigned vehicle is compatible.

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Letting us know your children's ages, sizes, and needs ahead of time helps us provide the safest and most suitable arrangements possible.

Yes, most of our tours can be booked as private experiences upon request. Private tours offer greater flexibility, personalized attention from your guide, and a more intimate atmosphere — perfect for families, couples, or small groups. If you're interested in a private version of any tour, just let us know during the booking process, and we’ll be happy to arrange it.

Most of our tours require a minimum of two paying adults to operate. However, there are some exceptions, so please always check the specific tour description for details. Solo travelers are welcome to book; if the minimum group size is not yet met, we will confirm your tour closer to the date, suggest alternatives, or offer a private tour option.

Absolutely, bringing your own food or drinks on the tour is no problem at all! Many guests like to bring snacks or special items for their personal needs. We kindly ask that you avoid eating during transfers to keep vehicles clean and comfortable for everyone, and to be tidy and considerate when consuming food during the tour. Please note that alcoholic beverages are generally not included and may be subject to specific tour rules.

All our tours in Lapland are designed to operate in a wide range of Arctic weather conditions - snow, wind, and cold are part of the adventure! However, your safety and comfort always come first. Our guides continuously monitor weather and trail conditions. In the event of extreme weather (e.g., temperatures below -30°C, blizzards, poor visibility), we may adjust the itinerary, shorten the tour, or replace certain elements for safety reasons.

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We will always do our best to ensure you still have an enjoyable and memorable experience - even if the Northern Lights hide or the snow gets too deep!

Many modern smartphones can capture the Northern Lights using night mode or a long exposure setting. Our guides will help you adjust your phone or camera settings for the best possible shot. For stunning photos, we recommend bringing a tripod and using manual settings.

Consumption of alcohol is not allowed before or during any activities on our tours for safety reasons. If a participant is suspected to be intoxicated, they may be refused participation in the tour. However, once the day’s activities are completed, you are welcome to relax and enjoy a drink.

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For tours that include a sauna experience, we are absolutely fine if guests want to bring a small bottle of beer or similar to enjoy during the sauna. Please note that alcohol is not sold at our sauna venues, so you will need to bring your own.

Since Northern Lights tours usually take place in remote nature locations, toilet access may be limited. We recommend using the restroom before departure. Some tours include stops at warm huts or lean-to shelters where basic facilities may be available.