DON’T CANCEL — TRAVEL SAFELY OR POSTPONE
Before you cancel your trip in these difficult times, take a second to consider your alternatives.
Some of you, however, find it uncomfortable to travel or cannot do so because of travel restrictions. Please consider not cancelling your trip altogether and postpone instead. You will have a dream vacation to look forward to and will contribute to helping Finnish tourism industry stay afloat.
Plan your "AURORA HOLIDAY" safely
During these unprecedented times, our top priority is to keep both you and our staff safe while you still get to make the most out of your Lappish experience!
As the coronavirus situation evolves, we want you to know that we are working hard to stay up-to-date on all the facts so that we can help address any of your travel concerns. We understand that planning future travels at this time can be both desired and difficult due to many restrictions. That is why we changed our terms and conditions – every booking made from 10th of July 2020 no matter travel date, is covered by special cancellation policy. We give all our guests the possibility to cancel a tour 48h before departure time and get a full refund if the Covid-19 travel restrictions apply.
You can now book all tours and adventures for upcoming winter season with full refund guarantee. In case you are not able to travel Finland at the time of your booking because of Covid-19, we will fully refund your tours or move them to other dates.
Get full refund, if cancelled
- ✔️ More than 48 hours’ notice = Full refund* ***
- ❌ Less than 48 hours’ notice = No refund** ***
* A service fee of 20€ will apply for all refunds of tours that were canceled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of 20€ will be deducted from the refunded amount.
** For all bookings of day tours operated by Nordic Adventures, a minimum of 48 hours notice of cancellation is required for a full refund. If cancellation is made after these time limits pass no refund is given.
*** Bookings made on our website and operated by Nordic Adventures.
The following tours are run using the services of our partners and have different cancellation & penalty conditions, please read the tour description carefully : Call of the Wild Husky Safari, Full day snowmobile safari with Lunch, Karting on Ice, Luosto Winter Train Adventure, Northern Lights Flight, Polar Explorer Icebreaker, Polar Explorer with transfers, Snow Fun Day Combo, Snowmobile Family Safari, Snowmobile Safari into Arctic Circle, Northern Lights Snowmobile safari, Snowmobile safari and Ice fishing.